This policy is intended to reinforce my position as a professional musician. My intention always is to be fair and honest and I expect the same in return.
- Please let me know if you are going to be late for any reason. I will always try to contact you via email/Zoom/mobile if I am expecting a lesson and you don’t appear on time
- Consequently, if I have to cancel for any reason I will do my best to inform you with as much notice as possible
- Bookings are confirmed when we agree on a time and date and an invitation email is sent from my Google calendar
- NB Booking your first lesson acts as your agreement to these terms and conditions
Charges
- Cancellations within 48 hours/2 days of a booking will incur a charge of half the cost of the lesson
- Cancellations 24 hours prior to/on the day of a booking will incur a charge of the full price of the lesson
- Recurrent cancellations will be charged at full price due to inconvenience
Technical difficulties
- Connection issues can usually be sorted easily by logging out of Zoom and back in again or by switching the router off and on again
- Your connection speed will be improved by moving closer to the router for a stronger signal or connecting to the router via a cable to be directly wired into the network
- If this doesn’t work and you are unable to correct your internet connection, then please make me aware of the situation as soon as possible via text or telephone
- Usually these things are easily and quickly sorted out only delaying the lesson by a matter of minutes. On the rare occasion that technical problems cannot be resolved quickly, then the lesson will be rescheduled at no extra cost
- See my handy guide to using Zoom for online melodeon lessons
Extenuating circumstances
- If you have a valid reason for cancelling or missing your lesson, then please make me aware of the situation as soon as possible. In certain cases, we can reschedule at no extra cost
- Forgetfulness is not an acceptable reason and you will be charged
- I reserve the right to decide whether or not you will be issued a free pass or charged
Any questions or concerns? Please don’t hesitate to contact me to discuss them.